The credit/debit card I used to pay for my CEUs was declined. What happens now?

The North MS Education Consortium started accepting credit/debit card payments for CEUs and other events starting in the 2016/2017 school year. Since then, we’ve seen an increase in declined cards when paying for CEUs, for whatever reason, thus had to start enforcing a declined card policy.

When processing credit/debit cards, if a card is declined, we send the declined notification to the participant via PayPal (the company we use to process our payments) to the provided phone number; if a phone number was not provided, we send it to the email address provided. This notification counts as our first attempt to notify the participant of the declined card.

About two weeks later, we will attempt to process the credit/debit card again. If it is declined again, we send the declined notification to the participant via PayPal (the company we use to process our payments) to the provided phone number; if a phone number was not provided, we send it to the email address provided. This notification counts as our second attempt to notify the participant of the declined card.

After about another two weeks (a week before the above stated “void by” date), we send a final notice to the email address provided, which states that if the North MS Education Consortium does not receive payment for the CEU certificate by said “void by” date, the result negates the participant from ever being able to apply for or get a replacement for those CEUs in the future. This notification counts as our third and final attempt to notify the participant of the declined card.

Overall, as a courtesy, we provide enough time for the payment to come out of one of two or three payroll checks received.

Updated July 1, 2018